You signed up for the job, but you didn’t know there would be residents like this! Have you faced or had to deal with difficult residents? There is a difference between problem residents and resident problems or concerns. As the front line of residential management, it’s important all team members know the difference and be able to respond accordingly.

In this webinar, Dr. Shenetta Malkia-Sapp, an industry expert in property management and real estate with over 20 years of experience, will guide you through how to manage your residents, set a process to reduce problems, and be proactive to prevent problems before they escalate.

You will learn:

• Practical tips and tools for reducing escalations when dealing with difficult residents.
• Tools to effectively address issues with these residents
• “How to support your team members,” whose professional careers and mental health can be affected by negative experiences with problemed residents